I was immediately approached by the service handler when I pulled my car into the garage and given simple direction for "next steps", i.e.: leave my key, go to desk, I'll be right there. Discussed maintenance work based on mileage and cost and time to complete; comfortable wait in the lobby; discussed other maintenance options for after visual check; completed timely and effectively.
I was greeted with a smile. The service advisor took down what I needed done and gave me a timeframe it would be done in. They beat that time frame and sent me on my way.
I bought my Prius at Rudy Luther's in 2007. I have brought my Prius to Rudy Luther's for service since 2007. I shall continue bringing my Prius to Rudy Luther's for service.
Very pleased with complimentary car wash. The person also cleaned the interior surfaces of dust which was added touch. Great job to the car wash person. Give him a hearty thanks.
Scott was great to work with. The entire process was very easy and the pricing was very fair for both my trade in and new purchase.
Nettie is very knowledgeable and helped guide us through our purchase. She answered all of our many questions. What my wife and I enjoyed was her patience as we started with the Rav 4 and moved towards the Toyota Highlander. We test drove both the gas and hybrid models, settling on the Highlander Hybrid. After we agreed on the purchase, Nettie took extra care of our vehicle as I was away on business for 10 days. She was able to secure an indoor location to keep the car out of the elements until I returned - a special personnel gesture on her ...
Ally was great to work with for my recent purchase of a 4Runner. She was very knowledgeable and fun to work with and made me feel very comfortable. She was dealing with another client at the same time but was really working hard and never kept me waiting. Also, no high pressure tactics from her or Kristen the business manager. Also was cool to do business with a place that seems like they value and support women’s careers.
This is my 2nd new car purchase from Rudy Luther Toyota. Service here from check-in to finish was seamless and everyone friendly. Dealership spotless.
This is my 4th new car purchased at Rudy Luther Toyota. i actually drive past two other Toyota dealerships to do my business here BECAUSE the customer service both in the sales department and the auto service area are excellent. This is the first time I had the chance to purchase my new Toyota from Nettie Jubie because the previous sales person retired. I am very glad i connected with her. She is very pleasant and extremely knowledgeable . I had zero pressure to make my purchase, and she waited a few months until I was ready. No problem. I also ...
Scott was great to work with. He offered sound advice that helped narrow down between our choices. Everyone was friendly and great to work with
Great service Mark Pua did a great job and it was completed quickly efficiently and as quoted. I always go to Rudy Luther Toyota always!
Our experience at Rudy Luther Toyota was great. From sales to finance, it was a seamless transition from the trade-in to the new vehicle purchase.
Always glad to get my Toyota service done at Rudy Luther Toyota. Everyone was very friendly and the dealership was spotless!! Keep up the great work.
Gabby and Wendy were great. The process was simple and quick. They paid attention to exactly what we wanted and delivered. Wendy went the extra mile and even came in on her day off to make sure the transaction went smoothly. We will recommend this dealership to friends and family. Thank you!
My car is 10 years old and has always been serviced at Rudy Luther Toyota. I have never been dissatisfied with the service; however, this time I felt I was being pressured to buy new tires---and I will admit they could/should be replaced; however I have another big expense in front of me right now and cannot afford to do it right now. Thank you.
Flew in from out of town to purchase a vehicle at another location. That vehicle was misrepresented so I was back to square one. I found a newly listed used car at Rudy Luther and decided to go look there as a last resort or fly back home. I called and talked with Lou and he was great to work with! It was a bit of an unusual situation but Lou helped make everything go smoothly. It was a great experience. Night and day experience from the dealership I went to first. I would highly recommend Rudy Luther. In less ...
Extremely friendly and helpful group of people, very pleasant experience. From the sales department to the finance department along with the Manager (Heidi) I was treated kindly. I would definitely buy from this dealership again.
First time at this dealership for Service. The employees were very friendly and welcoming. Nice waiting areas. Reasonably priced. I will come back next time I need Service!
I’m a regular customer and receive exceptional service every time. This last visit to Rudy Luther Toyota involved routine preventative maintenance (oil change and tire rotation). I inadvertently brought my truck in a day early as my appointment wasn’t scheduled until the following day. However, they took care of my vehicle within the hour, no questions asked. The personnel are knowledgeable, honest and perform thorough maintenance checks. Thank you!
Luke and the finance team provided great customer service! I purchased a Highlander from out of state, and throughout the entire process their communication was exceptional; from estimating my trade value for my old Highlander, to having all the paperwork and new vehicle ready when I arrived, I felt that they were fair, accommodating, and valued my time as a customer. Thank you for a great experience!
Service was prompt. Shuttle driver was excellent - friendly & knew his way around.
Roger Nelson was very helpful, respectful and patient helping me find a vehicle. Yes, I’m very happy with my purchase. I would recommend this dealership to anyone buying a Toyota. N. Strathman
I’ve always been treated well. Waiting is never a problem, have a nice reception area. If there is a problem they try and solve.
I’ve had great service here over the years, but this experience was truly flawless. My first experience with Ryan - He is as good as any I’ve worked with.
Great service! Always friendly and fast.
Ally made the leasing process very easy and responded quickly to all of our questions. Brought the car to us and took away the car we were turning in. Easiest and most hassle free car experience we've ever had.
Dave Thomas was professional and respectful of my time. He listened to what I wanted, communicated and made it happen. It was worth the 4-hour drive from Cedar Rapids, Iowa, to pick up my new Highlander Hybrid. Thank you!
Your concierge service is awesome and Misha's sense of customer service is fabulous - On-time, friendly, well communicated and efficient! Please keep this service going!
We had a good experience with service which changed into a great experience with sales. Angela Lopez was professional and very pleasant to work with. We were happy she helped identify the perfect car and helped us take it home. Pete Delgreco was very knowledgeable and helped finish the paperwork fast
Wayne Rocek was very friendly and knowledgeable about the Highlander we bought. He showed us all the features and explained them thoroughly. The car is beautiful and we love it.
Always helpful and efficient. They care about me! I needed emergency help witan appointment because of a dead battery. They checked, tested and replaced battery under full warranty.
Exceptional service. John took the time to explain to me what was wrong with my car and why he fixed what he did. Great job
Prompt and courteous. Salesperson (Frankie Hebres) clearly did some prep work prior to my appt which was very helpful! He showed me cars that had not thought of and I ended up buying one.
Service is always excellent. Great customer service. Service always completed on time. The detail shop is excellent as well. I go there because of the staff and excellent service.
Easy, quick very professional
Went in for a trade in and end up leasing my new Toyota Venza! My car salesman Frankie went above and beyond for me to get the car I wanted and I'm very happy with my purchase!
My wife and I have always had great experiences at Luther Toyota. Not your typical greasy high pressure sales people. Great selection and really nice people.
Great experience. Purchased truck based on available inventory. Tony took time to understand my needs and requirements. Buying process was streamlined and whole process took less than 90 minutes.
Superb service and care. If you need service, you're going to get the best here. Kiland Lindberg, John Kendell, and Misha Supica, Thank you!
Nettie was courteous & helpful with test drive, vehicle spec & report, found better interest rate for me-awesome! Out with new vehicle >2 hours. Fun experience--like talking to friends we never met (I went with another friend). Katie-finance Dept. was so honest, knowledgeable & understand my problem with rural mail delivery system; she called the loaner for mailing option.
Prompt, informative, quick turnaround, responsive service. Basically everything i could have asked for. I have leased Highlander Hybrids from this deal for over ten years and 5 vehicles. I intend to keep doing so because the service is so wonderful.
Scott Smith did a great job getting us the best price for a car with everything we asked for. We appreciate all of his efforts!
THE STAFF AT RUDY LUTHER . WHERE ABSOULTEY AWSOME THEY GOT ME IN WHEN Carlson PISSED ME OFF AND DID NOT RETURN MY CALLS FOR SERVICE !!! FOR TWO DAYS !!!! REALLY ! THEY REALLY GOT ME IN ON THE SAME WEEK ! DAY ONE DAY ATFER THAT I CALLED THATS AWSOME SERVICE THANKS GUYS
After having a catscreen installed, Kevin explained where it was located and informed me it was not absolutely thief proof but would take 30 minutes versus five to steal. Appreciated getting the real scoop.
Ryan was awesome! He was at the door of my car as I pulled in, and stayed in touch throughout my wait for my car to be serviced. He was patient, knowledgeable and kind.
Rudy Luther Toyota proactively took care of a recall issue. They were aware of it, got the part and scheduled expediently.. Service personnel were friendly and courteous.
Duane Beyer is by far the best auto service technician I have ever encountered.
Jesse is incredibly knowledgeable, patient, and eager to help you identify what car works best for you. 10/10, is a genuine person that did not try to upsell me at all. He only asked what I was looking for and provided in-depth explainations on the differences in trim for my Tacoma. The entire process was very smooth and easy. In no way did he pressure me or try to sleaze me for more money. This is the kind of integrity that every salesperson should encompass.
Knowledgeable staff and timely service. Comfortable, clean waiting area. Discussed new service which will be due prior to a major trip Determined best if we got it done in advance.
Very pleasant and painless experience with Scott Smith. My Stepdaughter absolutely loves her new car! Thank you so much for being so kind and thoughtful through the process. Will definitely come back in the future!
Friendly workers throughout dealership. Service personnel worked well together & gave direct answers to my questions. Service time was timely & accurate. My ride is much better/smoother. Love coming here for my vehicle services!
This is our fourth vehicle to purchase at Rudy Luther Toyota. Everyone is so professional yet personal. This time they went above and beyond to show me all the features of my new Rav4. We will be back again when time to replace our Highlander.
I have been getting my Tacoma serviced here for over eleven years and have always had great service. The options for additional service are explained and presented to me in a way that is easy for me to understand.
Thank you Rudy Luther Team! Your concierge service that can out of COVID-19 is the greatest thing ever! It has allowed me to keep my Tacoma running top notch while not having to take away from my work day or personal life activities. Keep it up!
service was timely, personnel were courteous.
my car gets excellent service every time. while sitting in a nice waiting area at the dealer I get free beverages and good snacks, 👍 its worth the wait
Fast and easy. Friendly person who picked up and delivered my car. Good communication from pick up to delivery after completed. Love the option to pick up and deliver especially during Covid!
Service Rep determined old battery had a month left on warranty and cut quoted price in half.
Exceptional experience buying another car at Rudy Luther Toyota. From sales to finance and working with management, everyone was so helpful and accommodating. Thanks for all the hard work!
Friendly staff, clean, safe place to wait. They had me out on time!
Very professional, friendly and helpful. Great vehicles at great prices, had a great experience buying my vehicle.
Misha was prompt and thorough. Duane kept me informed of the necessary work on my car and he is an excellent service advisor. Both Duane and Misha made sure that I understood the whole service process. Both individuals provided outstanding customer service.
Last week I bought my 2nd car from Ally Guhl at Rudy Luther Toyota. This is the 2nd car I purchased in less than 2 months. That fact in itself should prove that she truly is a very reliable and knowledgeable salesperson. However, I can't resist saying how great it was that in both cases after initial inquiries, she responded within hours to find the perfect match with the first car she recommended. AWESOME service, great, friendly attitude and very willing to help. If you need either a NEW or USED car, call Ally Guhl !!!
Frankie was the best to work with in finding my new vehicle!! Rudy Luther is the best place to buy a new or used vehicle, hands down!
Multiple jump starts in the mornings for a 3 and 1/2 year Highlander with start /stop feature. Unsure if it was the battery or other contributing cause. Mia retrieved the battery test data from my service record. The data showed progressive deterioration of the battery CCA. This was a very positive way to communicate with a customer - show the test data if it is available. I replaced the battery as recommended. Very satisfying experience.
I was amazed how proactive the guys in the garage were and directed me where to go so friendly like and willing to help me get in & out via the cashier who was fabulous! I wish I worked there. The young men in the garage even directed me where to find my car when I went to the wrong one & tried to open it with my key... oops my fault. How embarrassing but the young man came out & told me precisely where it was! Wish I knew their names, sorry!
I went Rudy Luther Toyota to inquire about leasing a vehicle. I had high expectations and wanted to keep my monthly payment low. I was skeptical that they would be able to find something that matched what I wanted. Scott knocked it out of the park. Exceeding my expectations, I left with my dream vehicle with the monthly payment that I wanted! Couldn’t have asked for a better experience.
Billy is a fabulous salesman and made the process very easy. Katie had all my forms ready in finance making the experience quick and efficient.
Lou was exceptional. After our first test drive not being what we were looking for, he listened, and found the exact SUV for us. We would recommend him to our friends.
The service was good, the service people are great! The waiting area is comfortable and enough room to maintain distance. I will keep my car maintained here.
My experience with the Sales Dept was exceptional! The process was very organized, quick, and the team was very knowledgeable. The team was professional and kept me updated in a timely manner.
Great service. Eric ensured all maintenance's were up to date, as I had moved & utilized a different dealershi for a couple years. I had really missed the service aI always received t this dealership & am very happy to have returned !
Service staff to my surprise greeted me by my name as soon as he approached my car. Assisted with shuttle service. Driver Larry was awesome too! I’m very impressed with the video sent on work with my car while I was shopping.
Very customer focused. They respond to my requests for information and allow me to observe the problem if additional repairs are needed. I don't feel any pressure.
Clean dealership and friendly service. Bought my second used car with no hassles and am vey pleased with the purchase. Would consider shopping there again in the future.
I worked with Jesse Gibbs at Rudy Luther Toyota. He was an outstanding sales professional. He worked with me at great length. He was friendly, professional, and spent a a great deal of time with me. He was dedicated and worked very hard to educate me on all of the features to get me into the right car. I strongly encourage car shoppers to seek him out when shopping for your next vehicle.
This is my 4th car from this dealership. With the constant ongoing service being handled by Rudy Luther Toyota, I hope to get several more years out of driving my Scion XB. The friendly personable service is definitely one of the reasons I keep coming back.
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