I found them to be thorough and personable.! Scott was generous with his time, and offered to come pick me up in order for me to come picked up my car!!
I've been bringing vehicles here for quite some time now. Always professional, courteous, timely and fair. Quality people and quality service. Thank you for the consistent service.
Lou was professional, patient, and thorough in answering all my questions. Thank you, Lou, for helping make a potentially stressful situation enjoyable!
. We appreciate the service we received from Chris Fox and Michael Rosett. Chris was patient with our having to delay going in to finalize the sale and pick up the car. We got a fair trade-in on our Subaru, and Michael was helpful in informing us how to get a rebate on our service contract with Morries. Chris gave us a good tutorial on the Highlander we bought. We appreciated that pressure was not put on on to make up our minds on purchasing a vehicle from Rudy Luther.
Had a good experience with my trade in and new car purchase - Kris Fox was nice to work with and responsive to my needs and questions.
Excellent service! Easy to schedule, the service tech kept me updated during the appointment, and it was quick. The entire process was very efficient from start to finish.
It was busy but Scott made time for me. Super easy buying experience. No pressure to purchase extra warranties, etc. Right now used cars are in short supply but still felt we got a great car for a decent price.
We originally went in looking for just a RAV4, and now we have both that and a Venza! Jen is the nicest person I’ve ever met. She is extremely knowledgeable and communicative. Jen walked us through every step, never pressuring us, but made sure we felt happy and got everything we wanted. I would HIGHLY recommend working with her because she is simply the best. I was impressed every step along the way, and Jen is a great asset to the team.
First time and everyone was very friendly. Time went by fast waiting. Clean and comfortable waiting area. See you in the future. Nothing more to say.
I had my tires rotated and my oil changed. The service rep. was extremely kind and professional, didn't try to sell me anything I didn't need, asked if I would like a car wash and I was in and out in just over an hour. Also, the waiting area for customers is always so clean and comfortable and the coffee is very good.
I interacted with 6 or 7 different individuals during my last appointment for brakes, tire rotation and an oil change. Just top notch service at every step of the process! Special shout out to the woman at the service desk that helped with my rental car, then later with payment. I think her name is Jess? She is on top of her game! Helping other staff (newer hires, maybe?), answering phones, and just getting sh*t done! Fast! From the service tech who helped me transfer my kids' booster seats to the rental car, to the random guy who noticed me looking ...
Great customer service with helpful employees. Very clean facilities and comfortable are while waiting for service to be completed. Less than one hour service time.
Very good service, reminder to schedule, easy appt. setting, everything done on time, addressed all my concerns onsite. Very consistent experience overall at this dealership for service.
Excellent overall service experience! They picked up my car from home, completed the service that was discussed, and returned the car to my home all in a manner that was timely and affordable.
I really appreciated working with Wendy Spillum and Josh Hartigan. My impressions so far is that this is a really good, customer focused dealership. And I love my new Highlander. Love it!!
The atmosphere at the dealership was nice and welcoming. Would recommend this dealership to family and friends. Would take my vehicle in for future maintenance.
Wayne Rosek was the best! He explained every detail of the car before I drove off with it. He made the purchasing process simple and was great with communication. I would definitely recommend him!
Excellent customer service. Ryan the service technician is a huge asset to this organization and would make a great management track candidate to promote the quality brand!
Overall, we had a wonderful experience with this dealership. Our salesperson, Frankie, was extremely friendly and was very easy to work with! Highly recommend to anyone looking at a Toyota!
Good service and appreciated being able to get a ride to and from work. I trust the work they do and everyone is always friendly and helpful.
The complete service from appointment to finish was first rate. It is evident that effort is made to give good service that was informative, friendly, and well done.
Great overall experience: greeted warmly, good waiting area, service finished in a timely fashion, and no unneeded recommended repairs. This is my "local dealer" and I'm glad.
They were very helpful, answering all my questions completely in a friendly and respectful manner. I liked being notified by text of progress and on completion of the job.
The service department is tops. Always great service. Good explanations, fast service and out of their way to make sure I am satisfied. Jeremy was especially patient with my questions when I didn't understand the billing of some services. Duane and Terry got me to the right place and provided moral support! Larry is a great driver - he and Mischa both have been wonderful always.
I used the service of having someone pick up and drop off my van. That person was Misha. He was exceptional!! Personable and professional. The service also exceeded my expectations.
Service was excellent after I discussed with Kong, my less than 100% service from my initial service advisor. Kong stepped in and took my concerns forward. But I had to spend some time getting my concerns heard, and that should have been unnecessary. Misha was excellent!
Scheduled service was met promptly and wait time was within time indicated. Easy to schedule service on line with confirmation as well as reminder text.
The dealership was super! Billy was awesome to work with~kept me up to date with the delivery of my vehicle. Quick turnaround for all of the documents, that needed to be signed. Thx for a great experience!
I really appreciate the pick up/drop off service -Misha was so prompt and courteous. I'm so grateful to Eric Hagen and the rest of the crew for finding the problem and taking care of it. Kudos to all!
Fast and friendly service visit. It was a one-year maintenance plus an issue identified by Toyota in a letter I received. They accomplished everything I asked for, just under the time estimate. Thanks!
I wanted to write a review about our Sales Representative, Scott Smith. You hear many stories about how car salesman are very slick and are not about the customer..... this was the exact opposite of Scott. We walked in and explained our situation on what we were looking for as well as our price range. He was knowledgeable, informative, and most importantly friendly. I value what Rudy Luther offers as a service and I will ensure I purchase from them and specifically Scott again! Thank you.
Clean, friendly sales staff and finance team. Easy to talk to and very informative with vehicle inquiries. Quick and painless process in purchasing a new vehicle and trading in our old one
This dealership is outstanding in so many ways. The atmosphere is open and spacious and kept in immaculate condition. The people are very cordial and helpful. The dealership is part of the Costco Auto Buying Program as well. This is the second vehicle we have purchased here.
Thank you, Shane, for your attention and desire to help! My car and I felt like we were in good hands. My issue was resolved.
Jen is an ultimate professional. She wanted to know us and make sure she understood what we needed. I highly recommend Jen Fossey to find your perfect vehicle!
Jen Fossey is an amazing sales consultant, with her help I was able to pick my dream car "Lady Pearl" which is Toyota RAV4 Hybrid 2021. Jen was very attentive, caring and informative; she sat down with me, answered all my questions and concerns. Jen made sure that I am happy with the car I picked, the car is within my price range and it has all the features that are important to me. I am glad that I chose Rudy Toyota and had the pleasure to meet Jen Fossey for she is an amazing person and she is ...
Always on time. Such an efficient experience.
Jen Fossey was my sales consultant and I’m genuinely so happy with my 2021 Camry! She was so helpful and kind! She made me feel very welcomed and comfortable! I’m glad I got my car @ Rudy Toyota with the help of Jen, She’s amazing!!!!
It was the best car buying experience that I've ever had, hands down. Wendy, the sales person, did everything to accommodate my request for a fast and easy sale. Impressive!!
Like everyone else at Toyota, Mark gave us great service, and provided communication as necessary. We have confidence our car can handle a long trip. Work was done in a timely fashion.
Billy held a vehicle for a couple hours for us to come and test drive it after my husband got off work. (We were the first to contact them.) We did end up buying the car and the paperwork and details for the purchase went quickly and smoothly. I'm in my 50's and have never owned a car this nice. I love it!! We appreciate Billy giving us the time to drive to Golden Valley. Thank-you, Billy! 😁🚗
Rudy Luther Toyota has been our “Go To” auto dealer ever since we purchased a new red Corolla in 1980. Service department is second to none led by long time employee Duane Beyer. Honest, knowledgeable and always dependable!
Frankie was excellent from the first contact until we drove the car out the door. Katie in finance was very helpful in offering various options concerning the financing of the auto and add-ons. Both were very knowledgeable, freindly and professional. Great experience all around.
Austin C in the service dept was really friendly and professional. Great representative for Toyota. The facility was clean, and they resolved my issue very quickly
Larry B gave me a ride to my work and came back to pick me up with the car was ready! He was so friendly and I really appreciated him!
Roger did a great job. I can't remember the finance guy, but he was great as well. Great experience. They did a wonderful job.
The work was done in a timely fashion, in fact it was completed sooner than estimated. The complementary snacks, water, and coffee are a great touch.
Very courteous and professional. In and done in very little time. Thank yiu.
Very helpful and very kind!!! I always maintain my Toyota car at this location, never had problem. It will be great if someone can make sure paper work is show up at cashier's desk at a timely manner.
Scott Smith and Katie Burgess took great care of me. I've leased for years, and the process was smooth. I was in and out of there in 2 hours.
Rudy Luther Toyota was incredible with the whole process. It wasn’t a salesy vibe. I love my new Camry! They made the whole process easy and quick. Special shout out to Ally who was very friendly and answered all of my questions no problem.
John was excellent, he is very knowledgeable and friendly. I needed all new tires, plus an alignment. John brought out options for tires and explained the differences between the two which helped me make a decision.
I am using this services center for years and I will recommended.
I’ve Always had a good experience at Luther-excellent, prompt and friendly service. Glad I purchased my RAV4 at Luther Toyota. Thank you very much!
Great place to buy a car. They are knowledgeable about your other options and no pressure. Also go here for Toyota Care.
Always completely satisfied with this dealership, whether it's buying a car or getting service. I was concerned about cat security and they offered an affordable solution.
Excellent service as always! Highly recommend!
alway friendly personal willing to take care of your needs
Very good service, however, was disappointed that my car was returned with less fuel than before they replaced the fuel pump. Almost 1/8 tank less.
They saved me money this service by paying attention to my needs and safety. The technician made sure my ride was as it should be - excellent. I’m glad you had the appreciation lunch for staff. It’s the little things like that inform customers what kind of company you are and exposes how many people actually work at the dealership. The bbq smelled good! I hope all staff had a chance to take part in it.
Both Shaun in sales and Pete in finance explained the options and packages clearly for us
expected more for my trade in but an adjustment was made to up the price to get closer to a value I got from my local toyota dealer
The work was done fast. Very pleased with the work done on our RAV4.
Over the last 16 years, I've purchased three vehicles from Boris and it's absolutely wonderful to work with him. He's very professional, responsive, and trustworthy. Although I now live three hours away from Rudy Luther, I will continue to buy vehicles there as long as I can work with Boris. Outstanding job!
A huge thank you from a grateful Dad. We had our daughter's RAV4 serviced by a dealership in Denver before our drive back to Minneapolis. The service included significant brake work to fix a serious issue. We noticed there was still a noise issue with one of the brakes on the trip back. Called Rudy Luther Toyota Service in Golden Valley the very busy Friday before the 4th of July weekend and Kevin said bring it by and we will work it in. They test drove it, took it apart, worked on it and confirmed with multiple test drives ...
This has been the best car buying experience we have ever had.
Service people excellent, Terry Johnson answered all my questions, thoughtful and professional. Had car detailed and oil changed. Car looks great. Why does this need to be 25 words?
Very professional, pleasant employees. Facility very clean and comfortable. The vehicle has been outstanding so far.
Tacoma in for first ToyotaCare service. Appointment right on time as scheduled. Service completed promptly. All Luther employees that I dealt with were polite and professional.
I’ve always had excellent service at Rudy Luther. Wouldn’t take my Prius anywhere else. Have gone there for several years and will c
I was happy with Tyler's partnership on reaching a deal for the trade in value on my old vehicle. I would request to work with him again in the future.
Leave Us A Review