Customer Testimonials
Roger helped us through a period of time where we needed a car but we were waiting for our RAV4 Hybrid SUV. He was always willing to help and explain everything as our Hybrid came in a week ago just in time for our road trip!
Of course auto repair is expensive, but other than that, it was a perfect experience. The problem is fixed, they found more problems and fixed them. It was quick, very friendly and I got a free shuttle ride.
Overall, the experience was easy and relatively fast. Sales Rep (Jen Fossey) was very helpful and went out of her way to make the full transaction and purchase go well.
Great service and great personnel. I really like the added car wash. I get each time I bring my car in.
Very good customer service and professionalism of staff. The customer service room was pleasant and comfortable. The wait time was as stated. The only negative experience as the non-availability of peanuts!
Pleasant associates Good snacks and beverages that are free. Free wifi Efficient payment Good location
I'm always hoping I get Mia as my service rep when I bring my car in, she's the best!!
The overall experience was excellent. The Assistant Manager, John D, explained everything, gave me a fair estimate of the work, and then completed all of the work promptly at the agreed upon price. The quality of the work was excellent. In short, a textbook perfect repair experience. Thank you! Mark W
Nice customer service and they have a lot good cars. Thank you so much Thomas you did a great job.
Fantastic experience at Rudy Luther Toyota. The experience was speedy, I was treated like family, and I walked away with a great car at an even greater price. Huge thanks to Bill Long and Adam for their care and attention!
Mia took care of the one-year Toyota Care work on my care. She communicated well and was efficient. The waiting area is comfortable.
my truck was in for normal maintenance and as always things went very smooth, Mark was awesome and I was in and out quickly.
Absolutely effortless. Drove in, dropped off, drank coffee, caught up on email, car was done. Badda bing badda boom.
It was a good experience. Service was very fast. Waiting area was very comfortable as well.
Luke was fantastic from beginning to end! Kept me in the loop via text and photos, which I really appreciated! Very knowledgeable and on-point.
I loved our experience. They worked quickly as I had two small children who wouldn’t sit still. They also had a play area for them to play in and a breast feeding room!!!! That was soo great and I felt better knowing that I had some where private to go to feed my daughter during our wait. Bill was great even after the purchase I needed to go because we were rushed with my kids. He want upset that I had to come back and he treated me the same way he treated me when I walked in to ...
In and out very fast! Very clean dealership! Very nice people! Lotz of room to sit!
My experience was great, I got there 1/2 hour early and you got me rite in. Thank you!
A successful business hires good employees who provide excellent customer service. Rudy Luther Toyota at Golden Valley is lucky to have sales person like Jen Fossey. She has helped us in purchasing Toyota Highlander and RAV4 a wonderful experience during this difficult time. We bought our Sienna minivan and RAV4 in the past from this dealership, we are buying hybrids again from this dealership and we have our cars serviced at this dealership all these years. The reason is they are good people and they provide exceptional customer service. A big shout out to Jen and the management.
They were efficient and thorough yet personable. You keep good records on my car and that is so helpful. I’m grateful. Judy Didge
Great staff, easy buying experience! Thank you for all your help Roger Nelson! Well worth the drive from Duluth!
Efficient, respectful, prompt Service was excellent
Very good communication
Great service
4.5 Stars - 5 stars for my experience with sales and titling at the dealership. Less stars for the communication leading up to my visit to the dealership. We were assigned to Joseline who was a delight to work with. We've purchased a lot of vehicles over the years and she stands out as the most honest and straight forward. Once the sale was finalized she installed my new plates and got me set up on the app and showed my everything I needed to know about driving my new Toyota. I would not hesitate to buy a vehicle from Joseline ...
Bill Long and the team did a great job, got me in and out quickly. Deal I got for my new vehicle and my trade value was fair. I am satisfied and I am not the easist person to deal with.
It was a great experience. Luke was very friendly and helpful and kept us well informed during the whole process.
Wonderful service! They picked up my car and and serviced it and brought it back to me cleaned and ready to go!
I experienced great customer service at Rudy Luther Toyota in Golden Valley, especially with Roger my saleperson and Josh my finance advisor. I really appreciated Roger taking time to show me how to operate the basic features and functions of my new car before letting me drive off. Great team.
I had a great experience buying my car. Mr. Ryan Loups made the process fast, personable and simple! I felt comfortable, excited and not pressured in any sort of way to pick a car. Great guy, great service, great facility.
Excellent work & reasonable price. Thanks to Terry for overseeing the work, involving my new tires!
I really like Rudy Luther Toyota. The staffs are very knowledgeable, friendly , and willing to help. They are professional and have excellent workmanship. I’m a happy customer - thank you.
I felt like Eric Hagen really had my back and wanted to fix the issue. Service was speedy.
I loved working with Nettie. She knows the product and help me set things up. All went smoothly. Very efficient system.
Great experience our salesmen Bill Long made the whole deal easy. We love our new camry.
Mark Pua was fantastic! He was knowledgeable and friendly. I love that wheel alignment is automatically measured when you drive in. I enjoy the clean coffee station with plenty of options. I do miss the cookies however, and I hope the car wash is working soon! Maybe instead of cookies you could provide bananas?
The dealership was polite and accommodating. Ryan was helpful and genuine. I’d definitely be a return customer if/when I’m again in the market for a vehicle.
Working with Roger Nelson was a great experience. He was knowledgeable and friendly and I love my new van!
Working with Wendy Spillum who sold me my car was one of the best experiences I’ve had at Rudy Luther Toyota. She went above and beyond helping me out.
The advisor, Brian White was amazing assessing the service request, keeping me informed throughout the process and once my vehicle was ready.
My experience hasn't always been excellent but my last visit was very good except for the fact the car wash was broken. I did receive a coupon for a free car wash to use at my convenience. When I drove my car into the service center, I was greeted immediately and the transaction for check in was very quick. I went inside to wait and couldn't believe that 30-35 minutes later, I received a message on my phone telling me my car was ready. The estimate for service was exactly what I paid. No suggestions of extra services ...
They always do great work...clear explanations...wait times are most acceptable...pleasant surroundings while waiting.
Great and timely service, not to mention a beautiful place to sit and enjoy complimentary coffee or bottled water while you wait!
Had 3 items done to the car and all were taken care of in the one visit. That helps us the customer out immensely. Thank you
My husband bought a car from them a few months ago and we ended up having some issues with it that were unrepairable. They've been incredibly helpful throughout the entire process, providing trade-in options and being so flexible to our needs. Despite the complications, I am so pleased with the service and care put into our experience and would highly recommend them!
Whitney was the saving grace. I was ready to walk away frustrated and not happy. She's the best and get me into an amazing vehicle! She got it done and was my savior. She's simply the best!! I had another car picked out and in hold at another dealership. She met and surpassed all of their offerings. Thanks Whitney!!
Always professional and efficient. Rep was informative and eager to please. Work was minimal, but done quickly.
Just an all around professional organization. We buy all our cars from Rudy Luther dealerships.
They found two problems and fixed them both. This was the 65,000 miles service check.
I was in for my 12 month maintenance and everything went smoothly. I was in and out within an hour as promised. Great Dealership!!! Always easy to work with!!
Had a great experience with Justin. Just wish the dealership itself would go back to the practice of offering lower prices. Other than that good experience.
Stopped in to get my tire looked at. They found a puncture, fixed it in a short period of time, and I was out of there. Actually inexpensive fix!
In addition to doing regular maintenance I was concerned about my collision warning sometimes going off randomly with nothing in sight. Jeremy who checked me in had no suggestions and said it couldn't really be checked. He said it was functioning properly which I knew it wasn't. However, the fellow who talked to me at the end was very helpful. I didn't get his name but he has a hairdo that is bushy on top. He showed me how to turn off and reset the PCS system and how to make it less sensitive if I want ...
Went in for an oil change decided to look at some Camrys David walked out to me and asked the basic what are you looking for. I said nothing really but I’d like this this and this in a car, we talked down payment I’d put down, what extras I’d want/need. He delivered on that! I was not pressured into anything more expensive, and I got everything I wanted! Very easy going understanding and helpful!
Prefer Rudy Luther Toyota for getting all my Toyotas. They care about making sure you get the vehicle you need. Love the shuttle service when it is needed but also have a comfortable lounge for the short waits.
If we ran our Country like you run your business, we’d be the best in the world!
Excellent service polite friendly service people and I would recommend this dealership to all my friends
Scott Smith was very professional, and helpful.. Kevin guided me through the purchase issues smoothly. All in all a very good experience.
I was in and out of the dealership in a very reasonable amount of time. Myself and other family members have been doing business with this location for about 25 years. Great customer service.
The personnel is always very friendly and helpful and the waiting area is very comfortable.
Dealership is great. Not happy with Toyota in having to wait 6mos for our car
Zack helped me trade in my vehicle for new one back in November of 2022. He was great to work with. Personable, helpful, knowledgeable and the best thing was absolutely zero pressure to purchase. He made the whole deal quick, easy, and stress free. Would recommend him to anyone looking for a new vehicle. I know who I am going to next, that's for sure!
Our family recently purchased a second Toyota from Wendy S at Rudy Luther. I can't say enough about the help and attention to detail that Wendy provided during the sales process and after! We also had a need for service and she helped coordinate that too-- above and beyond! She made what can typically be a stressful process -- quick, simple and enjoyable! A five star experience all around! Thank you so much!
Everyone treated me very friendly and kindly, and the waiting space are spacious and relaxing.
Great service overall. My service advisor Brian White explained all the details and answered all my questions of concern with great patient and knowledge. Never disappointed.
Good customer service. Willcox back again to have my car worked on. Thank you very much.
Amazing
Brought car to deal due to an issue which required analysis/fixing problem before I could drive it further. The service department analyzed the issue and the car was drivable within an hour.
Nick is really awesome. Looking forward to getting my new car on Monday and then the 2023 Prius when it comes in.
John D worked efficiently and hassle-free on my ‘08 Yaris. I was scared to drive it. He told me what needs fixing and also what does not. I am 100% satisfied with the work done on my car! I am coming back soon for more work on my car.
Wendy Spillum did a great job in servicing our car buying experience but it is not surprise to my wife and myself as she have done the last 3 leases for us as well. Great Job Wendy!
Easy scheduling, very responsive via text and the vehicle was done at just the time they said it would be done. Great service!
Duane and Jeremey and Laurie were very helpful and answered my questions. Ryan was helpful in explaining an unrelated issue as well
We have been driving Toyotas since 2016 and have been pleased, not only with the vehicles , but with the excellent rapport with RL Toyota. They have always been helpful, kind, efficient and extremely reliable when we bring our automobile in for servicing. They have expert techs and helpers and they all keep our Toyotas in excellent working order. Whats not to like ? Well played Rudy Luther Toyota, keep up the good work.